| CompUSA.com Privacy Notice (Updated 12/09/2008)
By visiting the CompUSA.com website or any other
websites operated by CompUSA.com or its affiliates
(collectively, the “Site”), you agree to
accept the practices described in this Privacy Notice.
If you do not agree to the terms of this Privacy Notice,
please do not use the Site. Each time you use the Site,
you should check the date of this Privacy Notice (which
appears above) and review any changes that have been
made since your last visit to the Site.
Throughout CompUSA.com’s years of operation,
we have developed relationships with our customers based
on respect and integrity. We're aware of the trust and
confidence you demonstrate when you visit the Site and
provide us with information. This Privacy Notice is
posted to demonstrate our leadership in online security
and customer service practices. We treat your information
with the same honesty and sensitivity that we have displayed
throughout our company's history.
1. Personal Information
Collected By CompUSA.com
CompUSA.com uses information that we collect from
our visitors and customers to personalize and improve
your visit and shopping experience at the Site. We gather
the following types of information:
Information You Give to Us: We Collect
Personal Information that is provided by Site users.
“Personal Information” includes your name,
address, telephone number, credit or debit card information,
e-mail address, date of birth, IP address and the last
four digits of your Social Security number. Personal
Information is collected when you establish an account
with us, place an order on the Site, participate in
a contest, sweepstakes or on-line survey, or when you
communicate with any of our departments such as customer
service, sales or technical services through the Site,
telephone, mail or fax. In some instances, we may obtain
other people’s names and email addresses that
you may choose to provide as part of our “email
a friend” feature.
Web Beacons: We (or service providers
on our behalf) may collect information from visits to
the Site through the use of “Web Beacons.”
Web Beacons are web page elements which may employ cookie
technology that enable us to record data about visits
to or transactions made on the Site. This information
is sometimes known as “clickstream data.”
We may use this data to analyze trends and statistics
to improve your online experience or our customer service.
No Personal Information is collected through the use
of Web Beacons on the Site.
Cookies: Through the use of cookies,
we may also collect and analyze the IP address used
to connect your computer to the Internet; computer and
connection information such as your browser type and
version; operating system and platform; purchase history;
confirmation when you open e-mail that we send you;
and the URLs which lead you to and around the Site including
the date and time. You can generally set your browser
to reject cookies or to notify you when you are sent
a cookie. Software is also available from third parties
which will allow you to visit the Site without providing
this information. You are welcome to use the Site if
you use such software but we will not be able to offer
you our personalized services and we will be unable
to accept any online orders from you.
Orders: If you place an order through
the Site, you will be required to provide contact, billing,
and payment information.
Catalog Requests and Email Newsletter Subscriptions:
Upon placing an order through the Site, you will automatically
begin receiving both the CompUSA.com catalog and
the CompUSA.com email newsletter, based on the Personal
Information you have provided, unless you opt-out of
receiving such communications. If you request an email
newsletter subscription, we will send you an email confirming
your request. This confirmation process allows you to
unsubscribe if you change your mind and decide not to
join the list. Furthermore, the confirmation email will
alert you if someone else has entered your email address
into our email newsletter subscription list. In order
to make our email newsletters more relevant and useful
to you, our servers may receive a confirmation when
you open an email message from CompUSA.com.
Sweepstakes Entrants: From time to
time, we may run sweepstakes. If you enter sweepstakes
sponsored by us, we employ a double opt-in subscription
program. Upon registration, a confirmation email will
be sent to the email address you provide to us in connection
with your entry which will include instructions, or
a link to instructions, for completing the subscription
process. You will not be entered until you click through
the link in the email we send to you or otherwise follow
the instructions contained therein. In order to make
our sweepstakes more relevant to you, our servers may
receive a confirmation when you open an email message
from us.
2. Use of Information Collected By Use
We use this information in an effort to improve your
experience on the Site, to provide services to you and
to communicate with you about information that you request.
We may also use this information to help us target specific
offers to you, to help us develop and improve our Site,
and to tailor our Site to your interests.
3. Sharing of Information with Third Parties
We will not rent, sell or otherwise disclose your Personal
Information to unrelated third parties without your
consent, except as stated in this Privacy Notice.
Service Providers: We may employ other
companies or individuals to provide certain services
to or on behalf of us such as analyzing customer lists
and data, or performing marketing or consulting services.
These third parties (“Service Providers”)
will only have access to the information needed to perform
these limited functions on our behalf and are required
to provide your Personal Information with at least the
same level of protection and security as we use on the
Site. Such Service Providers are prohibited from using
your Personal Information for any purpose other than
that for which such party was engaged by us and/or as
stated in this Privacy Notice. Any Service Providers
that use data received from us may only do so in accordance
with this Privacy Notice.
Credit Card Companies: If you place
an order through the Site, the Personal Information
you provide is transmitted to your credit card company
to verify and authorize your purchase. At certain times
we may offer financing options with or without third
party participation. If you use a financing option,
information provided by you (such as your address, birth
date, social security number, and credit card number)
may be used to request a credit report from third parties
or may be sent to a third party for processing.
Fraud Prevention: We use a third party
service provider, Ethoca, Inc., to assist us with preventing
and monitoring fraudulent activity on the Site. When
you make a purchase on the Site, we may send your Personal
Information to Ethoca in order to receive a credit assessment
based on such information. Ethoca may also store and
use this information in order to expand its fraud prevention
database, which may be accessible by other retailers
that are part of Ethoca’s anti-fraud network.
Ethoca has agreed (i) not to use your Personal Information
for any reason except to as described in this Privacy
Notice, (ii) to maintain the confidentiality of your
Personal Information, and (iii) to provide your Personal
Information with at least the same level of protection
and security as provided on the Site. If you would like
more information concerning Ethoca’s privacy practices,
go to www.ethoca.com. In the event that your purchase
is denied based on a risk assessment provided to us
by Ethoca, you may contact us at ethoca@help.CompUSA.com
to dispute the information contained in such risk assessment.
Third Party Marketing Partners: We
may, from time to time, share your name and postal mailing
address with a few carefully selected third party marketing
partners that we believe offer products or services
that may be of interest to you. We will never share
any telephone number(s), e-mail addresses, or credit
card information which you have given us with any such
third party marketing partner(s).
Aggregate Information: We provide
aggregate information to some of our business partners.
This information is used in a collective manner and
does not identify you individually in any way. We collect
and share aggregate information in order to know more
about the general profile of our customers so that we
can improve your shopping experience.
Shippers: If you make a purchase through
the Site, your name, telephone number and shipping information
must be provided to third party shippers such as UPS,
FEDEX and the United States Postal Service to deliver
your purchase. There also may be instances in which
we drop-ship orders directly to you from one of our
manufacturers or suppliers. These drop-shippers are
only given your name, postal address, and telephone
number for the sole purpose of fulfilling your order.
Third Party Transaction-Level Data:
If you visit the Site from a third-party website the
third-party website may be able to access select information
from your individual transaction information. In order
to track and credit your transaction the third-party
website may give you a unique code, cookie or graphic
which will uniquely identify you. This will only happen
if you link directly from a third party website to the
Site. Any transactions made at the Site while such a
code is active will be reported back to the third party
website. We will only report non-Personal Information
to these websites such as the date of the transaction,
the product(s) purchased and the amount spent. We will
not report any information to these third party websites
that will allow them to personally identify you. The
presence of a third party navigation bar at the top
of any page on the Site is an indication that the third
party website may be able to see your activity on the
Site.
Links to Third Party Site: The Site
contains certain links to third party websites, such
as our vendors. We are not responsible or liable for
the privacy practices or content found on these websites.
We recommend that you check the privacy notice of each
website you visit. Links to third party websites are
provided solely for your convenience and any submission
of data to such websites shall be at your sole risk.
Catalog Requests: When you request
a catalog from us, we share your name and postal address
with a third party fulfillment company for the sole
purpose of sending you the requested catalog. This third
party is not permitted to store the information is only
authorized to use this information for to transmit catalogs
to you.
Law Enforcement and Protection of Users: To
the extent permitted by law, we will disclose Personal
Information to government authorities or third parties
pursuant to a legal request, subpoena or other legal
process. We may also use or disclose your information
as permitted by law to perform charge verifications,
report or collect debts owed, fight fraud or protect
our rights or property as well as those of our affiliates,
customers, or its users. You should be aware that, following
disclosure to any third party, your Personal Information
may be accessible by others to the extent permitted
or required by applicable law.
4. Affiliate Programs
We maintain relationships with third party affiliate
websites. Although we do not and cannot control the
activities of the third parties that operate such websites,
we will cease doing business with any affiliate that
engages in abusive practices, including, for example,
spam, trademark infringement, predatory means of attracting
visitors, or unlawful activities. To report abuse by
an affiliate, please contact our Affiliate Manager via
email at affiliates@CompUSA.com.
5. Children and Privacy
The Site is a general audience website and is not directed
to children under the age of 13. We will never knowingly
collect personally identifiable information from children
under the age of 13 without verifiable parental consent.
If you are under the age of 13, please do not provide
us with personally identifiable information of any kind
whatsoever. If we become aware that a user is under
the age of 13 and has submitted Personal Information
without verifiable parental consent, we will remove
his or her personally identifiable information from
our files. We understand that children may not fully
understand all of the provisions of this Privacy Notice
or make informed decisions about the choices that are
made available to adult users of the Site. We encourage
parents and guardians to spend time with their children
online and to be familiar with the websites they visit.
CompUSA.com does not sell products to persons under
the age of 18. If you are under the age of 18, you are
required seek the consent of your parent or guardian
to purchase products from the Site.
6. Security
We employ 128-bit encryption technology in all areas
of the Site which require you to provide your personal
or account information, including those areas related
to online ordering, order status, catalog request and
contest forms. The Site utilizes industry-standard firewalls
and Secure Sockets Layer (SSL) technology to allow for
the encryption of potentially sensitive Personal Information,
such as your name, address and credit card number.
You should recognize, however, that no computer system
is fully secure and that there are inherent risks associated
with Internet transactions. To make sure you have the
latest security features on your browser, you may want
to download the most recent version of your favorite
browser, which should have full SSL support.
7. Corrections/Information Removal/Opt-Out
If your name, e-mail or postal address, telephone number
or other Personal Information changes, you may update,
correct or omit the relevant information by contacting
us at privacy@CompUSA.com. In addition, if you no
longer wish to receive communications from us you may
opt-out by emailing us at privacy@CompUSA.com, sending
a letter to: CompUSA.com Privacy Officer, 7795 West
Flagler Street Suite #35; Miami, FL 33144 or by clicking
on the unsubscribe link within any marketing e-mail
you receive from us. If you no longer with to receive
our catalog, you may call us at 800-CompUSA ( 800-266-7872 ), email us
at privacy@CompUSA.com or send a letter to: CompUSA.com
Privacy Officer, 7795 West Flagler Street Suite #35;
Miami, FL 33144.
8. Contact Information
If you have any questions or concerns about this Privacy
Notice, please e-mail us at privacy@CompUSA.com
or send a letter to: CompUSA.com Privacy Officer, 7795 West Flagler Street
Suite #35; Miami, FL 33144
9. Business Transfer
CompUSA.com is a wholly owned subsidiary of Systemax,
Inc., a Fortune 1000 Company (NYSE symbol SYX). However,
in the event that CompUSA.com is sold, has its assets
acquired or transferred, whether voluntarily or involuntarily,
or merges or becomes affiliated with any other division,
individual or entity, any customer information owned
or under the control of CompUSA.com may be one of the transferred assets. We
reserve the right, as part of such transaction, to transfer
or assign the Personal Information and aggregate information
we have collected from users of the Site.
10. Limitations On Liability
IN NO EVENT WILL CompUSA.com OR ITS PARENT, AFFILIATES,
LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING
OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE
LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES
ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE
THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE,
ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION
OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE
(INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA,
BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM
INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY,
OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS
APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT,
TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS,
EVEN IF CompUSA.com OR ITS AFFILIATES OR ANY OTHER
PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
|