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Customers
who purchased a service plan from a former retail
store, rest assured that your product is still
fully covered. To obtain service you must CompUSA
contact the number as appropriate below. In order
to expedite your service, you may wish to have
your service contract paperwork and /or store
receipt available for reference during your call.
For all service claims call 1-800-CompUSA |
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Does
CompUSA.com accept phone, fax, email, chat or
mail orders?
CompUSA.com accepts orders by phone by calling
1-800-CompUSA or by mail using this order form.
For security purposes we cannot accept orders
through email, chat or fax.
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I
didn't see an order confirmation page. Did my
order go through?
If you didn't see an order confirmation page,
even though you clicked the last submit button,
our server probably still received your order.
This happens when communication back to your
PC is interrupted following your order submission.
You may wish to contact our Customer Service
Department at 1-800-CompUSA to make sure your
order was received.
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I
think I may have placed a duplicate order. What
should I do now?
Call CompUSA.com customer service at 1-800-CompUSA.
We will cancel the order for you as long as
it has not yet been invoiced or shipped. If
duplicate orders have been shipped, we will
attempt to recover the shipment and credit you
back for it. If it gets delivered to you call
1-800-CompUSA to get an RA for refund. You will
be refunded in full when those items are returned
to CompUSA.com
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I
think I may have ordered a duplicate item. What
should I do now?
Call CompUSA.com customer service at 1-800-CompUSA.
We will issue a UPS prepaid label for you to
send the product back to us at no cost to you.
We will need your order number, the item number,
and the quantity you received when calling.
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After
I submit an order with CompUSA.com, how can I check my order/shipping
status? CompUSA.com will keep you informed of your
order via e-mail. Your tracking number will
be emailed to you once the item is shipped.
You may also check our online order status page
for live updates. https://www.CompUSA.com/cgisec/orderTrack.asp
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I
checked my order status online and was advised
that my order was on hold. Why? If
an order is placed but the credit card is declined
or the address needs verification, please call
our credit card department at 1-888-999-8800
to release the order hold.
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Can
I add, change or remove items from my order after
it has been submitted? Yes.
Once an order is submitted it can only be amended
or edited by calling CompUSA.com customer service at 1-800-CompUSA.
Once our warehouses have scanned an order, items
cannot be added or deleted. Once any box from
an order is shipped, the order cannot be cancelled.
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How
long does it take to process an order?
It takes one
to two business days for us to process an order
(prior to shipping it). Once the order has shipped,
your estimated time of arrival will be determined
by your selected shipping method and your local
UPS guidelines for delivery. CompUSA.com offers Expedited Processing for
orders placed before 4PM PST for a small additional
fee. CompUSA.com will put forth its best efforts,
however, we cannot guarantee that your order
will ship the same day. If we fail to ship your
order on the same day, we will refund the Rush
Processing fee.
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May
I combine two separate orders to save on shipping
costs? We
do not combine orders for you over the phone.
However, if you call us before your orders are
processed, we can cancel your orders so you
can place a single order for all the items you
want. Please understand that we cannot cancel
an order once it has been scanned by our warehouse.
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How
can I cancel my order? Please
call us at 1-800-CompUSA. As long as the order
has not been shipped we can cancel it and offer
a full refund. If the order has already been
shipped we will issue a return authorization
for you to return the item. You may also refuse
the package upon delivery.
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Can
I reactivate an order that has been cancelled?
No,
you'll have to re-order online or by calling
1-800-CompUSA.
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May
I take advantage of a manufacturer mail-in rebate
through CompUSA.com? For
your convenience, CompUSA.com advertises current Manufacturer
rebates on our website. Manufacturer mail-in
rebate offers are fulfilled by the manufacturer
exclusively. Use of these rebates is limited
to any terms or conditions provided by the manufacturer.
If you have any questions regarding a rebate's
terms & conditions and/or how to redeem
the rebate, check our rebate section or contact
the number listed on the rebate form.
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How
do I change my CompUSA.com account login ID? Your
CompUSA.com account login ID cannot be changed
once it has been created. This is your reference
ID for all your orders. You may however change
your password or retrieve it by accessing the
account login section of our help page. https://www.CompUSA.com/cgisec/send_password.asp
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Is
the CompUSA.com website secure? What type of security
features are utilized to safeguard my information?
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Does
CompUSA.com sell or release my personal information?
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I
am experiencing trouble with my shopping cart.
What can I do? Shopping
cart problems usually occur for one or more
of the following reasons:
1. Cookies are not enabled, or your browser
is configured to block CompUSA.com and/or ecure.CompUSA.com cookies.
NOTE: In some cases, the cookies on your computer
may become corrupted. Once you've verified that
CompUSA.com and secure.CompUSA.com cookies are being accepted and
if you're still experiencing problems with the
shopping cart, please clear your cookies and
cache, close your browser and try again.
2. The master clock on the computer is not set
correctly.
3. The computer you're using is behind a firewall.
Please disable the firewall and try again.
4. The item you are trying to purchase is sold
out, or there is a lesser quantity than you
wish to purchase.
5. You are using a browser released prior to
Internet Explorer 5.1.
If all else fails, try closing all open programs
and restart your computer. Or try from a different
computer.
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Does
CompUSA.com offer a paper catalog?
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I
can't view or login to the CompUSA.com website. What can I do?
If you are
entering the correct email address and password,
and your account has not been suspended due
to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer
is correct for your time zone.
5. Make sure you do not block our site or our
image cache server (AKAMAI).
6. If you are using Internet Explorer, set your
security profile to Medium and enable "Override
automatic cookie handling". (Tools >
Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config"
in the address bar. Set the "network.http.sendRefererHeader"
value to 1.
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What
happens if an item is backordered?
If an item
is found to be in backorder status after your
order has been placed, you will receive an email
with instructions to call us for cancellation
or replacement.
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What
happens when an item is out-of-stock?
If an item
is found to be out-of-stock after your order
has been placed, you will receive an email with
instructions to call us for cancellation or
replacement.
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What
should I do if an item is missing from my order?
First,
verify that you've received a box for each tracking
number associated with your order. If all boxes
have been delivered but you're still missing
an item, check the packing material for small
items. Please call CompUSA.com Customer Service at 1-800-CompUSA
if you're unable to locate an item.
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Can
I pre-order a product that is not yet in stock?
No,
our products are not eligible for pre-order.
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Can
I back order an item that is out-of-stock?
Yes, you
can backorder certain items even when they are
sold out or out-of-stock. A backorder will not
be charged or shipped until all items on the
order are in stock. A backordered item may have
an ETA, although it is subject to change without
notice.
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I
have an old CompUSA gift card, can I use it on
the website or in a retail store?
We do not
accept the old CompUSA gift cards, however you
may receive a full refund by calling 1800-CompUSA
option 3-2-3. You may also contact them through
email at gift_cards@oldcompusa.com send your
gift card number along with your name, address,
and phone number and we will freeze the funds
on the card. After 72 Hours please mail the
gift card to:
CompUSA
Attention: Tracy Bayless
14951 North Dallas Parkway
Dallas, TX 75254
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Can
CompUSA.com Customer Support agents physically
obtain a product and describe it to me?
Yes, our
sales agents have information on all products
we carry on our website and catalog, call us
at 1-800-CompUSA. We are here to help. In addition
all product information we have is displayed
on our website. Please use the "MORE INFO"
and "DETAILED SPECIFICATIONS" links
to learn about products you're interested in.
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I
received an email indicating that a product is
now in stock. But when I check the website, the
product is out-of-stock. Why? It's
likely that the product you're interested in
sold out soon after it became available for
purchase. To give yourself the best chance of
getting an item you're interested in, place
an order immediately after receiving an automatic
email notification.
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How
do I use CompUSA.com's shopping cart? Search
for the items you want to buy. Click "Add
To Cart" for each item you want. If you
want to buy more than one unit of an item, input
the desired quantity in the "Qty Product"
field and click "Update". If you need
to shop for more items, click "continue
shopping". After you've added all items
you want to purchase to your shopping cart,
select a shipping method and your ship to state.
Click on the shipping calculator button to view
the total charges. If everything is correct,
click "Check Out" and log in following
the onscreen instructions. If you're a new customer,
click "GO" next to "New Customer"
to create an account. The contents of your shopping
cart will be held for you during this process.
After creating an account, you should proceed
to check out as normal.
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Why
does CompUSA.com place Quantity limit restrictions
on some items? In
the efforts to best distribute our more popular
products evenly to our vast customer base, you
may find that a quantity purchase limit has
been placed on select items restricting the
quantity amount that can be purchased.
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Do
open box items qualify for rebate offers?
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I
sent in a check / money order but my order has
not been released. What should I do?
Remember
checks will take 14 business days to be released
from the time we process it in our system. If
it has been longer than that, call us at 1-800-CompUSA
and provide us with your check or money order
number and the tracking number you used to send
it to us. We will start an investigation to
locate your check or money order and apply it
to your order.
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Why
must CompUSA.com verify my shipping address?
For fraud
prevention purposes, if your billing and shipping
addresses are different, we must verify your
shipping address. CompUSA.com will also verify
the name, address, and phone number on your
billing statement to make sure it matches the
issuing bank's records.
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What
payment methods does CompUSA.com accept?
•
Visa
• MasterCard
• Discover
• American Express
• PayPal
• Pre-paid Company Check, Personal Check,
Cashier's Check or Money Order, Wire Transfer
(Note: All Prepaid Orders, including Cashier's
Checks, take longer to process because they
must first be cleared with the bank)
• Purchase Orders
• No C.O.D. orders will be accepted.
• We do not currently accept international
credit cards at this time, except for the countries
listed below:
Anguilla, Antigua and Barbuda ,Aruba, Bahamas,
Barbados, Bermuda, British Virgin Islands (Tortola,
Anegada, Virgin Gorda), Cayman Islands, Dominica,
Grenada, Guadeloupe, Guam, Jamaica, Martinique,
Montserrat, Netherlands Antilles (Curacao, Bonaire)
, Puerto Rico, St. Kitts & Nevis, St. Martin/St.
Maarten, St. Barthelemy, St. Lucia, St. Vincent
& the Grenadines, Trinidad & Tobago,
Turks & Caicos, U.S. Virgin Islands (St.
Thomas, St. Croix, St. John), Canada.
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Does
CompUSA.com charge sales tax?
CompUSA.com or one of its affiliates has retail
stores in FL, IL, NC & TX, and the appropriate
tax rate is charged for any order shipping to
these four states. *FL, IL, NC & TX residents
are charged according to their state and local
tax rate
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Is
CompUSA.com a secure website? What type of security
features are utilized to safeguard my information?
Security is a top priority at CompUSA.com. When
you submit sensitive information via the website,
your information is protected both online and
offline. When our registration/order form asks
you to enter sensitive information (such as
your credit card number), that information is
encrypted and is protected by the best encryption
software currently available in the industry
- SSL. CompUSA.com uses the most advanced form
of SSL software available: 128-bit encryption
by VeriSign. To learn more about SSL, follow
this link www.verisign.com.
Access to all of our users' information is
restricted. CompUSA.com operates in a secured
and locked facility that requires all employees
to check in. Security cameras are positioned
throughout the building in conjunction with
multiple alarm systems. Only employees who
need the information to perform a specific
job are granted access to personally identifiable
information. All CompUSA.com servers, including
web servers and database servers, are housed
and maintained in secure locations. Access
to the database is strictly monitored and
protected from outside access. Internet access
is restricted and protected by multiple Checkpoint
and Cisco firewalls and password protection.
The servers on which we store personally identifiable
information are kept in a secured environment,
inside a secured and locked room. All backups
are stored and locked in a high-level security
room. Only personnel with proper security
clearance have access to these restricted
areas. Tape backups are not permitted to leave
the premises without prior authorization.
All employees are kept up-to-date on our
security and privacy practices. Every quarter,
as well as any time new policies are added,
our employees are notified and/or reminded
about the importance we place on privacy and
of what they can do to ensure that our customers'
information remains protected.
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I
am a tax-exempt government employee. How do I
place an order with CompUSA.com without being
charged for tax?
Place your initial order online and input your
local FL, IL, NC or Texas tax rate in the appropriate
box on our ordering form. After you've submitted
your order, fax us at 305-415-2886 with your
Government Tax Exempt permit and include the
sales order number. If you have made several
previous orders, please mention those sales
order numbers and CompUSA.com will refund your
tax charge on those orders as well. If you have
any questions, please give us a call at 1-800-CompUSA.
Tax: All customers outside of Florida, Illinois,
North Carolina or Texas will not be charged
any tax. Therefore, customers in those locales
do not need to fax or set up any reseller
tax exemption form.
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Why
was my credit/debit card be declined when I know
for certain that I have the funds available?
You can
place an order and pay by check or money order
by clicking calling us at 1-800-CompUSA. You
will then be instructed on how to proceed with
your order. Please write the order number on
your check or money order, print your confirmation,
and wrap the check or money order in it and
send it with shipping/tracking confirmation
to:
CompUSA.com
7795 West Flagler St. Suite 35
Miami Florida 33144
Ref: order #
We must receive your payment within 7 days of
the day you placed your order, or your order
will be cancelled.
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I
have an old CompUSA credit card. Where can I check
my balance, make payments or view transaction
history? |
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Do
I have any alternatives to adding my billing/
shipping address on file with my bank?
You have
the option to pay using a Pre-paid Company Check,
Personal Check, Cashier's Check or Money Order
(Note: All Prepaid Orders, including Cashier's
Checks, take longer to process because they
must first be cleared with the bank)
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How
do I identify Phishing or Spoofed E-mails?
CompUSA.com
will never ask you for the following information
in an email communication:
* Your social security number or tax identification
number
* Your credit card number, PIN number, or credit
card security code (including "updates"
to any of the above)
* Your mother's maiden name
* Your CompUSA.com password
Occasionally if you place an order with incorrect
information, you may receive an email from CompUSA.com
giving you the opportunity to correct your shipping/billing
information. When this occurs you will have
to log into the CompUSA.com website to input
this info or call us at 1-800-CompUSA. Never
submit the information mentioned above directly
through an email.
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I
sent my payment through PayPal but my order was
not released, what should I do?
Give us
a call at 1-800-CompUSA and provide the representative
with your PayPal transaction ID number. They
will start an investigation to locate the funds.
Investigations can take 2-5 business days to
be concluded. Keep in mind PayPal orders can
take 24-48 business hours to process from the
time payment is made.
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Does Google check out accept internation credit cards?
Google does ship international with international
credit cards everywhere except to:
Balkans Sanctions
Belarus Sanctions
Burma Sanctions
Cote d'Ivoire (Ivory Coast) Sanctions
Cuba Sanctions
Democratic Republic of the Congo Sanctions
Iran Sanctions
Iraq Sanctions
Former Liberian Regime of Charles Taylor Sanctions
North Korea Sanctions
Sudan Sanctions
Syria Sanctions
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Can I pay using an international credit card?
Currently we only accept credits cards from
the countries listed below:
Anguilla, Antigua and Barbuda ,Aruba, Bahamas,
Barbados, Bermuda, British Virgin Islands
(Tortola, Anegada, Virgin Gorda),Cayman Islands,
Dominica, Grenada, Guadeloupe, Guam, Jamaica,
Martinique, Montserrat, Netherlands Antilles
(Curacao, Bonaire),Puerto Rico, St. Kitts
& Nevis, St. Martin/St. Maarten, St. Barthelemy,
St. Lucia, St. Vincent & the Grenadines,
Trinidad & Tobago, Turks & Caicos,
U.S. Virgin Islands (St. Thomas, St. Croix,
St. John), Canada.
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My
tracking number is not working. What should I
do? Packages
are sometimes separated from the rest of their
orders and are not scanned by UPS right away.
Please wait a day or two for all items in your
order to arrive. If they don't arrive, give
us a call and we'll be happy to help you initiate
the lost package process with UPS. Phone: 1-800-PICK-UPS
(742-5877) Website: www.UPS.com.
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UPS
has my package but they have not delivered it
yet. Why? Please
contact UPS at 1-800-PICK-UPS (742-5877) to
obtain further status on your package(s). The
priority of delivery within the method of shipment
chosen is determined by your local UPS hub.
CompUSA.com would always like for your packages
to be delivered ASAP. If UPS is holding them,
please contact UPS.
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Why
was a UPS InfoNotice left on my door?
A UPS InfoNotice
was left on your door to let you know that a
package delivery or pickup was attempted.
Your UPS InfoNotice contains information to
help you complete the delivery or pickup.
* If the packages were C.O.D. or Signature Required,
refer to boxes checked by your UPS driver on
the UPS InfoNotice.
* If the UPS driver was able to leave your package
at an alternate location, your UPS InfoNotice
indicates where the package was left (for example,
your garage or back porch).
* If a package pickup was attempted and you
were not available, your UPS InfoNotice indicates
the next pickup date and time.
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I
was not home when a delivery was attempted, and
a UPS InfoNotice was left. Will UPS make another
attempt? In
certain cases UPS will make another delivery
attempt. UPS makes up to three delivery attempts,
excluding Saturdays, Sundays, and holidays.
If conditions permit UPS will leave it on the
front porch.
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What
time will UPS make its next delivery attempt?
If
this was a first or second attempt, the next
delivery attempt will be made on the next business
day.
Your UPS driver has indicated on the UPS InfoNotice
the approximate time range within which the
next attempt will be made.
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What
is the purpose of the UPS InfoNotice barcode and
barcode number? The
barcode on your UPS InfoNotice gives you easy
access to your package delivery information.
By entering this one number, you can track all
your packages at UPS.com and receive additional
information regarding future delivery attempts
for your packages. To track your UPS InfoNotice
on the Web, select Tracking from the UPS navigation
bar and enter the UPS InfoNotice number as you
would a tracking number.
The UPS InfoNotice number is located at the
bottom of the slip, just above the barcode.
In the U.S., you can track, locate, and verify
the arrival of your packages by calling 1-800-PICK-UPS
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When
will my UPS package arrive? In
the U.S., your UPS package cannot be scheduled
to arrive at a specific time of day.
UPS Ground packages are delivered anytime between
9:00 a.m. and 7:00 p.m., Monday through Friday.
Up-to-date information about the status of your
package is available in the Tracking section.
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What is the estimated time for each shipping method offered?
Shipping
method |
Completed
order |
Estimated
shipping time |
UPS
Next Day Air |
Before
4 p.m. ET Monday - Friday |
1-2
business days |
| UPS
Next Day Air |
Weekends
or after 4 p.m. ET Monday - Friday |
2
business days |
UPS
Next Day Air Saver |
Before
4 p.m. ET Monday - Friday |
1-2
business days |
UPS
Next Day Air Saver |
Weekends
or after 4 p.m. ET Monday - Friday |
2
business days |
2-Day
Air |
Before
4 p.m. ET Monday - Friday |
2-3
business days |
2-Day
Air |
Weekends
or after 4 p.m. ET Monday -Friday |
2-4
business days |
UPS
Ground |
Before
4 p.m. ET Monday - Friday |
3-5
business days |
UPS
Ground |
Weekends
or after 4 p.m. ET Monday - Friday |
3-6
business days |
UPS
Basic |
Before
4 p.m. ET Monday - Friday |
3-7
business days |
UPS
Basic |
Weekends
or after 4 p.m. ET Monday - Friday |
3-7
business days |
Truck
|
Before
4 p.m. ET Monday - Friday |
7-10
business days |
Truck
|
Weekends
or after 4 p.m. ET Monday - Friday |
7-10
business days> |
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What
is a business day? Business
days are Monday - Friday, excluding holidays.
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What
shipping method is used for orders going to Hawaii
and Alaska?
Customers in Hawaii: UPS second day air shipping
is available. Total estimated shipping time
with 2-day shipping is about 4 business days.
Customers in Alaska: UPS second day air shipping
is available. Total estimated shipping time
with 2-day shipping is about 4 business days.
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I
will not be available to receive my package(s)
when UPS returns. What are my options?
There are
several delivery options available. First, look
closely at the InfoNotice to see if any instructional
boxes are checked. Depending on the requirements
of the shipper, you may be able to sign the
back of the InfoNotice authorizing the driver
to leave your package. Or, in the comments section
of the note, you may write another address where
the driver should take the package for delivery.
You may also submit a Delivery Change Request
using the UPS Web site. Enter your 12 digit
InfoNotice number on the Tracking page to begin
requesting a change of delivery. You may choose
from the following options:
* Reschedule Delivery: Reschedule a date for
delivery at the original address.
* Return to Shipper: Return your package to
the shipper.
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How
can I obtain additional support for my UPS delivery?
For
additional information, please call the customer
service telephone number listed on your UPS
InfoNotice.
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Does
CompUSA.com pay the return shipping cost for defective
merchandise? Yes,
CompUSA.com does pay the return shipping cost
for defective merchandise. We are responsible
for product defects. When you send the item
back to CompUSA.com, we will also replace the
item and ship the replacement to you at no charge.
CompUSA.com will employ every resource it has
to ensure that your item is replaced promptly,
without hassle.
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Does
CompUSA.com deliver to APO or FPO addresses?
Yes, we deliver
to APO/FPO addresses. APO/FPO orders are shipped
by the United States Postal Service and usually
take one to two business days to process and,
once shipped, five to ten working days to deliver.
However, CompUSA.com cannot control delivery
time. Some APO/FPO orders may require 8-10 weeks
of lead time.
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Does
CompUSA.com deliver to P.O. Boxes?
CompUSA.com
does not ship to standard P.O. Boxes.
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Why
was my order sent in multiple packages when it
all could have fit in one box? CompUSA.com
may decide to package your items separately
due to weight or size concerns. The most common
reason why multiple boxes are used for a single
order is that CompUSA.com uses multiple warehouse
locations. If items are stocked in different
warehouses, they cannot be boxed together.
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Why
did UPS separate my packages? In
certain cases items might have been shipped
on different days due to back order status,
or shipment from different warehouses. If you
have additional questions please contact UPS
at 1-800-PICK-UPS (742-5877) to obtain further
status on your packages.
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UPS
has returned my order/package to CompUSA.com.
What happens now? Once
we receive the package, we'll credit your credit
card back in full, including any shipping costs
you may have paid. If you paid via check or
money order, we'll send you a check for the
full amount. A Return Merchandise Authorization
number will then be automatically generated
by our system, and an email notification will
be sent to notify you of the returned merchandise.
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Is
it possible to request that UPS hold my package(s)?
Can I have a package re-routed to a different
address? Due
to fraud concerns, CompUSA.com does not give
UPS consent to hold packages for customers to
pick up at their local UPS facilities. We humbly
apologize for any inconvenience, but we feel
that this precautionary measure is necessary
to safeguard your purchased items. Similarly,
CompUSA.com will not request that a package
be re-routed to an alternative location once
it is in transit to the shipping address specified
on the original order. Instead, we will request
for the package to be returned to our warehouse
and a new order may be placed at that time.
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Are
shipping costs added cumulatively for each item
I order, or do they decrease when multiple items
are purchased together? When
you order multiple items together, your shipping
cost is usually reduced, according to weight,
size, safety, and insurance required. Simply
place all items you wish to purchase in the
shopping cart, pick your state, method of shipping,
and apply the shipping calculator. You will
be shown a total shipping cost that includes
any applicable reductions. For certain items,
due to significant shipping discounts already
offered by CompUSA.com, the shipping will be
added cumulatively, unless multiple items are
purchased. Your shipping charge is always as
per the website states.
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Does
CompUSA.com ship internationally?
Yes. CompUSA.com
does ship internationally via UPS World Wide.
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