Shipping & Returns
We know shipping can cost you. that’s why we do our best to clearly and cohesively explain shipping options for each product page. Here's what to look for: You can see estimated arrival dates on each product page and during the checkout process. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. Saturday delivery, if available, will be specified on the product page and during the checkout process. Otherwise, shipping methods apply to business days, not weekends or holidays. Not all items are available for all shipping methods. This will be identified on the product page and during the checkout process. Please read the product page carefully to identify which shipping options are available.
Return & Exchange Policy
We promise to be your trusted partner for technology by delivering the advice, service, and convenience you deserve so you can play, explore, and learn . all at competitive prices. If you are not fully satisfied with your purchase, we offer various solutions in the form of replacements, repairs, and returns.
New merchandise may be exchanged or returned for a refund with your original packing slip subject to the conditions listed below. CompUsa reserves the right to decline any return or exchange where the product is not in 'like-new' condition. 'Like-new' means the complete product is in the original carton with all equipment, packaging, warranties, manuals, and accessories.
Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, please contact Customer Service. Alternatively you may head to your My Account area online and ask for an RMA number.
Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
If you receive a product that is damaged from shipping, defective, or that is not the correct product you ordered, please contact us within 48 hours and ask for a RMA number in your My Account area.